Please send questions regarding orders, shipping, or warranty/return requests to:
Please check your junk/spam. We send order confirmation and shipping notification messages to the email address you provide when you place your order. We’ve found that Gmail seems particularly proactive with filtering mail it deems to be spam. If you have Gmail, please check your spam folder as well as your ‘social’ and ‘promotions’ tabs.
Please send questions about custom work and other general inquiries to:
As email can be weird, if for some reason those don’t work (your message gets bounced back, etc.) or several days go by with no response, you can also send inquiries to .
Please contact us through these email addresses, rather than social media. We check email a lot more often than social media. You can also reach out to us through the contact links on our Reverb and Etsy listings. It’s generally best to reach out to us on those platforms regarding purchases made there.
We try to answer messages as quickly as possible. Please keep in mind that email inquiries are not a live chat. Please allow 1-2 business days for a response. We generally don’t respond to inquiries over weekends. However, we usually get to messages received over the weekend the following week.
Please note: Saturnworks does not have a phone number. We do not offer phone support or consultations. We can only be reached via email.
Be sure to check out our Frequently Asked Questions page before contacting us. We of course love to hear from customers, but our FAQ page lists answers to (you guessed it) common questions. Browsing our FAQ page may save you from having to take time to shoot us a message. Our FAQ page also has general pedal information as well as tips to help you figure out which devices may be best for your needs.